Terms & Conditions

1. Territorial Scope

These Conditions apply to Members and clients who engage Xtrava services globally or in the United States. Members outside the United States remain subject to applicable regional regulations and local office terms where specified.

2. Definitions & Interpretation

• Affiliate: means any entity that directly or indirectly controls, is controlled by, or is under common control with Xtrava.
• Benefits: means the privileges, access, or amenities made available to Members by Suppliers or Xtrava partners.
• Joining Fee: means the fee payable upon acceptance of a Membership application.
• Member / Client: means a person or corporate entity accepted into Membership or registered with Xtrava.
• Request: means a request placed with Xtrava to research, recommend, coordinate, or arrange the supply of experiences, travel, tickets, goods, or services.
• Supplier: means a third-party vendor, venue, hotel, or service provider engaged on behalf of a Member.

3. Membership Applications & Tiers

All Membership applications are subject to acceptance by Xtrava at its sole discretion. Xtrava may request identity verification or perform compliance checks before issuing a decision. You agree to provide true, complete, and accurate information. Membership tiers include Xtrava EXP, Xtrava Reserve, and Xtrava Black. Membership is personal to the registered account holder or designated corporate contacts and may not be transferred without written approval.

4. Fees, Renewal, Upgrades & Cancellations

Membership Fees and Joining Fees are disclosed prior to application acceptance. Fees are payable annually in advance. Notice of non-renewal must be provided in writing at least 30 days prior to your annual renewal date. Fees are non-refundable except where required by applicable law.

5. Code of Conduct

Xtrava is committed to maintaining a respectful, safe, and professional environment for our staff, partners, and members. Abusive, threatening, discriminatory, or harassing behavior toward Xtrava personnel or partners will result in immediate suspension or termination of membership without refund.

6. Supply of Services & Travel

Xtrava acts as an agent in arranging travel, dining, exclusive event access, VIP tickets, and bespoke experiences. Contracts for third-party goods and services are between the Member and the relevant Supplier. Supplier terms, cancellation policies, and rules apply.

7. Auctions & Sweepstakes Partnerships

For charity gala auctions and digital sweepstakes facilitated by Xtrava, Xtrava supplies consignment lots and experiences with zero financial risk to the cause. Specific campaign reserve pricing, fulfillment timelines, and winner coordination terms are detailed in individual partner agreements.

8. Limitation of Liability

To the fullest extent permitted by law, Xtrava shall not be liable for indirect, incidental, or consequential damages. Xtrava's total aggregate liability shall not exceed the fees paid by the Member in the twelve (12) months preceding the claim.

9. Contact & Inquiries

For questions regarding these Terms & Conditions, please contact us at concierge@xtrava.us or call +01 646-846-4205.